Customer Service Representative

Date Posted: Sep 17, 2025

Monthly: ₹ 25000 - ₹ 30000

Job is expired

Job Detail

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Location Lucknow, Uttar Pradesh, India
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Job Type: Full Time/Permanent
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Shift: Rotating
analytics
Career Level: Experienced Professional
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Positions: 30
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Experience: 4 years
male
Gender: No Preference
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Degree: Bachelors
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Apply Before: Oct 29, 2025

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Job Description

CSRs are responsible for:

Handling Inquiries: Addressing customer questions about products, services, or policies.

Resolving Complaints: Managing and resolving customer complaints in a timely and effective manner.

Processing Orders and Returns: Assisting with order placements, modifications, and returns.

Providing Information: Offering detailed information about products, services, and promotions.

Technical Support: Providing basic troubleshooting and guidance on product usage.

Maintaining Records: Documenting customer interactions and transactions accurately.

Sales Support: Upselling or cross-selling products when appropriate.

Benefits

Entry-Level Accessibility

Customer service positions often serve as accessible entry points into the workforce, requiring minimal prior experience. This makes them ideal for individuals seeking to start their careers or transition into new industries.

Indeed

2. Skill Development

CSRs develop valuable skills, including:

Problem-Solving: Addressing and resolving customer issues enhances critical thinking abilities.

Communication: Engaging with diverse customers hones verbal and written communication skills.

Empathy and Conflict Resolution: Managing customer emotions and resolving conflicts build emotional intelligence.

Indeed

3. Career Advancement Opportunities

Many organizations offer clear career progression paths for CSRs, such as:

Senior Customer Service Representative

Team Leader

Customer Service Manager

Operations Manager

This progression often comes with increased responsibilities and higher compensation.

4. Competitive Compensation

In India, the average monthly salary for a CSR is approximately ₹17,709. However, this can vary based on experience, location, and the employing company. For instance, at Alorica, the average annual salary for a CSR is around ₹3,36,789, which is 20% above the national average.

Indeed

5. Workplace Flexibility

Many CSR roles offer flexible work arrangements, including:

Remote Work Options: Allowing employees to work from home.

Flexible Hours: Providing options for part-time or shift work to accommodate personal schedules.

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6. Comprehensive Benefits Packages

Depending on the employer, CSRs may receive various benefits, such as:

Health Insurance: Coverage for medical expenses.

Paid Time Off (PTO): Including vacation and sick leave.

Retirement Plans: Pension schemes or provident funds.

Life and Disability Insurance: Financial protection in case of unforeseen events.

Performance Bonuses: Incentives based on individual or team performance.

Glassdoor

Skills Required

Company Overview

HCL

Noida, Uttar Pradesh, India

21 Current Jobs Openings

🏢 Company Overview Founded: 1976 by Shiv Nadar Headquarters: Noida, Uttar Pradesh, India Employees: Over 227,000 across 60 countries Key People: Roshni Nadar Malhotra (Chairperson), C Vijayakumar (CEO & Managing Director)... Read More

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