Respond to customer queries via phone, email, chat, or social media
Resolve complaints efficiently and politely
Provide accurate information about products, services, and policies
Process orders, refunds, replacements, or cancellations
Maintain detailed records of customer interactions
Escalate complex issues to supervisors or relevant departments
Follow company guidelines and quality standards
Strive to improve customer satisfaction and loyalty
Fixed salary with regular payouts
Performance-based incentives and bonuses
Health insurance and other employee benefits (company dependent)
Paid training to develop skills
Career growth opportunities (team lead, supervisor, manager)
Flexible work options (some companies offer remote work)
Work experience in communication and problem-solving
Exposure to different departments and business operations
Opportunity to improve customer service and interpersonal skills
Founded as FoodieBay on 10 July 2008, renamed Zomato in November 2010 Officially rebranded to Eternal Limited effective 20 March 2025, with Zomato becoming one of its main verticals; the Zomato app and brand name remain unchanged Now compose... Read More