Respond promptly and professionally to customer inquiries about orders, payments, deliveries, refunds, and product information.
Investigate and resolve customer issues efficiently while ensuring a positive customer experience.
Maintain accurate records of customer interactions in internal systems.
Escalate complex issues to supervisors or specialized teams when needed.
Adhere to Amazon’s policies, procedures, and quality standards.
Collaborate with team members to meet service level agreements (SLAs) and performance targets.
Competitive salary (varies by location).
Health insurance and wellness benefits.
Employee discounts on Amazon products.
Paid training and career development opportunities.
Flexible shifts for work-life balance.
Opportunity to transition into higher roles like Team Lead, Operations Manager, or HR Associate.
Amazon started as an online bookstore and grew into the world’s largest e-commerce platform. Today, it operates across multiple sectors: E-commerce: Online marketplace selling everything from books to electronics, clothing, groceries, etc.... Read More