Customer Interaction: Serve as the primary point of contact for customers via phone, email, chat, or in-person, addressing inquiries and concerns.
Issue Resolution: Identify customer issues and provide timely solutions or escalate to appropriate departments when necessary.
Product Knowledge: Maintain up-to-date knowledge of products or services to offer accurate information and recommendations.
Order Processing: Assist customers with placing orders, processing returns, and managing billing inquiries.
Documentation: Record customer interactions and transactions accurately in the company's system.
Feedback Collection: Gather customer feedback to help improve products, services, and customer satisfaction.
Medical Coverage: Comprehensive health insurance, including annual health check-ups for yourself and your spouse.
Life & Accident Insurance: Group term life insurance and group personal accident insurance to provide financial security.
Post-Retirement Medical Benefits: Access to medical assistance even after retirement.
Educational Assistance: Support for continuous learning, including tuition fees and partial salary for international and post-graduate education.
Skill Development: Opportunities for self-development and training to enhance your professional skills.
Parental Leave: Generous maternity and paternity leave policies.
Adoption Benefits: Support for adoptive parents.
Childcare Assistance: Access to child development centers with crèche facilities.
