Handle customer queries through calls, chats, or emails
Assist customers with order status, cancellations, refunds, and exchanges
Resolve delivery, payment, and product-related issues
Provide correct information about company policies, products, and offers
Maintain records of customer interactions in the system
Follow company service guidelines and quality standards
Escalate complex issues to senior or technical teams when required
Ensure high levels of customer satisfaction
Fixed monthly salary
Performance-based incentives & bonuses
Overtime pay (in some roles)
Night shift allowance (if applicable)
Health / medical insurance
Accidental insurance
COVID & emergency medical coverage (company dependent)
Paid leaves (Casual, Sick, Earned)
Weekly offs (rotational)
Work From Home / Hybrid options (for selected roles)
Flexible shift options (in some processes)
Professional training & onboarding
Skill development (communication, CRM tools)
Internal promotions & role changes
Opportunity to move into Team Leader, QA, Trainer, or Operations roles
Business Model & Services Platform: Instacart connects consumers with personal shoppers who pick, pack, and deliver groceries from various retailers. Retail Partnerships: Collaborates with over 700 retailers, including ALDI, Food Lion, Pu... Read More