Handle customer queries via phone, chat, and email
Assist with order tracking, cancellations, returns & exchanges
Resolve payment, refund, and delivery-related issues
Provide accurate information about products, offers, and policies
Maintain proper records of customer interactions
Follow Myntra’s customer service guidelines and SLAs
Escalate complex issues to senior/support teams when needed
Ensure customer satisfaction and positive feedback
Fixed monthly salary
Performance-based incentives & bonuses
Overtime pay (in some roles)
Night shift allowance (if applicable)
Health / medical insurance
Accidental insurance
COVID & emergency medical coverage (company dependent)
Paid leaves (Casual, Sick, Earned)
Weekly offs (rotational)
Work From Home / Hybrid options (for selected roles)
Flexible shift options (in some processes)
Professional training & onboarding
Skill development (communication, CRM tools)
Internal promotions & role changes
Opportunity to move into Team Leader, QA, Trainer, or Operations roles
📖 History & Growth Started in 2007 as a personalized gifts platform, later pivoted into fashion e-commerce. In 2014, Myntra was acquired by Flipkart, making it part of India’s largest e-commerce ecosystem. It became one of the bigges... Read More