Customer Handling & Support
Interact with customers through calls, emails, or face-to-face at Airtel stores.
Resolve complaints, queries, and requests efficiently and courteously.
Ensure high levels of customer satisfaction and first-contact resolution.
Relationship Management
Build and maintain positive relationships with existing customers.
Follow up with customers post-resolution to ensure service quality.
Maintain accurate customer records and feedback in CRM systems.
Sales & Retention
Educate customers on new plans, offers, and Airtel services (mobile, broadband, DTH, Airtel Payments Bank).
Achieve monthly sales and customer retention targets.
Upsell and cross-sell Airtel’s digital and telecom products.
Operational Tasks
Coordinate with backend teams for service activations or issue resolutions.
Maintain daily logs and prepare reports on customer interactions and performance.
Adhere to Airtel’s service quality standards and compliance policies.
Provident Fund (PF) contribution.
Employee State Insurance (ESI) / ESI eligibility.
Health insurance coverage.
Mobile/internet allowances (often for duties involving mobile data or field work).
Yearly/annual bonus potential (based on performance) from job posts.
Incentive/commission schemes based on sales and target achievement (especially in retail or store-based CRO roles).
Flexible working hours (in some postings).
Training and skill-development opportunities (Airtel emphasises internal training for its service workforce).
Free or discounted services/perks: some reviews mention discounted employee access to Airtel telecom services (mobile/internet) though this is less formally documented.
Sales & Marketing Roles Promote Airtel’s products and services (mobile, broadband, DTH, business solutions). Meet and exceed sales targets in assigned territories. Build strong customer relationships and ensure satisfaction.... Read More