Handle customer inquiries, complaints, and requests through calls, emails, or in-person interactions.
Resolve service-related issues promptly to ensure customer satisfaction.
Promote Airtel’s products and services (mobile, broadband, DTH, Airtel Payments Bank, etc.).
Follow up with customers to ensure smooth service activation and retention.
Maintain records of customer interactions and transactions in CRM systems.
Collaborate with sales, technical, and backend teams to resolve escalations.
Provide feedback to management on product performance and customer needs.
Ensure compliance with Airtel’s customer service standards and policies.
Competitive salary package (₹2.5 – ₹5 LPA depending on location and experience)
Performance incentives based on sales or customer satisfaction scores
Health insurance and medical coverage
Mobile/data benefits for employees
Paid leaves and annual bonuses
Career growth opportunities in customer experience, sales, or operations
Sales & Marketing Roles Promote Airtel’s products and services (mobile, broadband, DTH, business solutions). Meet and exceed sales targets in assigned territories. Build strong customer relationships and ensure satisfaction.... Read More