Welcome and assist walk-in customers in the showroom.
Understand customer needs and recommend suitable jewellery/products.
Maintain long-term relationships with VIP, regular, and repeat customers.
Handle queries, complaints, and after-sales service (repairs, returns, exchanges, warranties).
Maintain and update the customer database / CRM system.
Follow up with customers for new collections, promotions, and festive offers.
Coordinate between sales, billing, and service teams to ensure smooth experience.
Conduct courtesy calls / messages to strengthen loyalty.
Support sales staff by cross-selling / upselling products.
Collect customer feedback and report to management.
Excellent communication & interpersonal skills (English, Hindi, and local language).
Customer service orientation with a polite, patient, and professional attitude.
Ability to handle complaints & conflict resolution.
Basic computer knowledge / CRM software.
Good listening, problem-solving, and follow-up skills.
Minimum: Graduate (any stream) preferred.
Freshers can apply, but 1–3 years’ experience in customer service, hospitality, or retail is advantageous.
Incentives for meeting customer service & sales goals.
Growth path → Senior CRE → Customer Relationship Manager → Showroom Manager.
Health benefits, PF, ESI, gratuity (as per company policy).
Training in communication, customer handling, and product knowledge.
Exposure to luxury retail sector (good for career growth).
Key Brands and Business Units Kalyan Jewellers Founded in 1993 by T. S. Kalyanaraman Offers jewellery in gold, diamond, silver, platinum, gemstones. As of mid-2025, it has 300-plus showrooms across India and also in the Middle Eas... Read More