Customer Interaction & Support
Handle inbound and outbound customer calls or walk-ins.
Resolve service requests, billing issues, and technical complaints.
Provide accurate information about Airtel products and services.
Relationship Management
Build strong relationships with existing customers.
Ensure customer satisfaction and loyalty by offering quick, effective service.
Conduct follow-ups to ensure customer issues are fully resolved.
Sales Support & Upselling
Identify opportunities to upsell or cross-sell Airtel plans (broadband, postpaid, DTH, etc.).
Support sales teams in renewals and retention campaigns.
Help in service activations, plan upgrades, and KYC verification.
Complaint Resolution
Coordinate with technical and backend teams for timely complaint resolution.
Track and close service requests in the CRM system.
Documentation & Reporting
Maintain accurate customer records.
Prepare daily or weekly performance reports (calls handled, complaints resolved, feedback collected).
Attractive fixed monthly salary (varies by city and experience).
Additional performance-based incentives or bonuses for achieving customer satisfaction and retention targets.
Overtime pay or shift allowances (where applicable).
Monthly or quarterly performance-linked bonuses based on:
Customer feedback scores
Query resolution rates
Upselling or cross-selling achievements
Recognition through “Star Performer” or “Employee of the Month” awards.
Medical insurance for employee and dependents.
Access to health check-up programs and wellness initiatives.
Life and accidental insurance (in select employment categories).
Comprehensive onboarding and customer service training.
Regular workshops on communication, CRM systems, and service quality.
Access to Airtel Learning Academy for career advancement.
Defined career path from Customer Relationship Executive → Senior CRE → Relationship Manager → Area Customer Experience Lead.
Internal promotions based on performance and tenure.
Opportunities to move into sales, operations, or managerial roles within Airtel.
Fixed shifts (in most locations) with weekly offs or rotational holidays.
Paid leave, including casual leave, sick leave, and annual leave.
Regular team events, festivals, and recognition programs.
Celebrations for achieving milestones or customer satisfaction goals.
For field-based roles: travel reimbursement or company conveyance.
Mobile bill reimbursement or Airtel SIM with free data/calling benefits.
Modern office setup with supportive management.
Focus on diversity and inclusion in workplace culture.
Sales & Marketing Roles Promote Airtel’s products and services (mobile, broadband, DTH, business solutions). Meet and exceed sales targets in assigned territories. Build strong customer relationships and ensure satisfaction.... Read More