Serve as the main point of contact for assigned customers
Build and maintain long-term relationships with key clients
Understand customer needs and business objectives
Develop strategies to improve customer satisfaction and loyalty
Monitor customer feedback and implement improvements
Track KPIs such as Net Promoter Score (NPS), retention rates, and engagement metrics
Address escalations and complex customer issues
Coordinate with internal teams (operations, sales, support) to resolve issues promptly
Ensure SLA adherence and service excellence
Prepare customer insights, dashboards, and reports
Analyze trends to recommend proactive engagement initiatives
Identify opportunities for upselling or cross-selling
Mentor and guide customer service or engagement teams
Collaborate with cross-functional teams to implement solutions
Conduct training on customer engagement best practices
Competitive fixed salary
Performance-based incentives / bonuses
Annual salary revision
Commission / rewards for upselling or retention (role-dependent)
Comprehensive medical insurance (self + dependents)
Life insurance / accidental insurance
Wellness programs and preventive health check-ups
Paid leaves (earned, casual, sick leave)
National & festival holidays
Flexible work options / hybrid model (depending on company)
Travel allowance (if managing field or regional customers)
Training programs on customer engagement, CRM tools, and soft skills
Leadership and management development programs
Exposure to strategic account management
Internal job posting opportunities for career mobility
DHL is a global logistics company, part of the Deutsche Post DHL Group. In India, DHL operates through several business units: DHL Express, DHL Global Forwarding, DHL Supply Chain / Contract Logistics, and through its majority ownership of Blue D... Read More