A friendly communicator who enjoys solving problems and making customers feel valued. You have patience, empathy, and the ability to manage multiple queries at once.
Act as the first point of contact for customers — in-store, over the phone, or via digital channels.
Handle customer inquiries, complaints, and service requests efficiently.
Maintain accurate records of interactions and transactions in the system.
Collaborate with sales and operations teams to ensure smooth service delivery.
Follow up with customers to ensure satisfaction and repeat engagement.
Excellent verbal and written communication skills.
Problem-solving mindset with attention to detail.
Patience and professionalism under pressure.
Basic knowledge of retail products (jewellery, textiles, or other products depending on the division).
Familiarity with CRM or customer support tools is a plus.
Competitive Salary — monthly pay aligned with industry standards.
Performance Incentives / Bonuses — rewards for meeting targets or exceptional service.
Overtime Pay — for extra working hours if applicable.
Medical Insurance — coverage for employee and sometimes family members.
Paid Sick Leave — for illness or medical emergencies.
Wellness Programs — occasional health check-ups or fitness initiatives.
Paid Leaves — annual leave, casual leave, festival holidays.
Flexible Work Hours — depending on store or office operations.
Supportive Work Environment — friendly team culture and guidance from supervisors.
Training & Skill Development — product knowledge, soft skills, and customer handling workshops.
Promotion Opportunities — clear path from Executive → Senior Executive → Supervisor → Manager.
Exposure to Multiple Departments — enhances overall professional experience.
Employee discounts on Kalyan Group products (jewellery, textiles, or other goods).
Recognition programs for exceptional performers.
Occasional team events or outings.
Key Brands and Business Units Kalyan Jewellers Founded in 1993 by T. S. Kalyanaraman Offers jewellery in gold, diamond, silver, platinum, gemstones. As of mid-2025, it has 300-plus showrooms across India and also in the Middle Eas... Read More