Customer Interaction: Riya answers phone calls, WhatsApp messages, and emails, resolving queries about products, pricing, and promotions.
Problem Solver: She coordinates with the sales and logistics teams to quickly resolve complaints, ensuring every customer leaves satisfied.
Record Keeper: Riya maintains records of each customer interaction and collects feedback for service improvement.
Support Role: She helps implement loyalty programs and after-sales follow-ups.
Polite and clear communication in English, Hindi, and the local language.
Patience and empathy to handle difficult situations.
Basic computer knowledge for billing and record-keeping.
Quick thinking and problem-solving.
12th pass or graduates.
Freshers are welcome, but retail or service experience is a plus.
Incentives based on performance.
Employee discounts, festival bonuses, and benefits like PF and ESI.
Key Brands and Business Units Kalyan Jewellers Founded in 1993 by T. S. Kalyanaraman Offers jewellery in gold, diamond, silver, platinum, gemstones. As of mid-2025, it has 300-plus showrooms across India and also in the Middle Eas... Read More