To ensure smooth customer experience, handle queries, resolve complaints, and assist in building long-term relationships with customers.
Greet and assist walk-in customers at the showroom / office.
Provide information on products, pricing, offers, and billing.
Handle calls, emails, and online inquiries.
Coordinate with sales, service, and logistics teams to solve issues.
Collect feedback and maintain records in CRM.
Support loyalty programs and after-sales engagement.
Excellent communication (local language + Hindi/English).
Customer-first approach & patience.
Problem-solving mindset.
Basic computer & billing knowledge.
Confidence to manage customer complaints calmly.
12th pass / Graduate in any stream.
Freshers accepted, preference for candidates with retail or service experience.
Sales incentives & performance bonuses.
Staff discounts (on jewellery / textiles).
Paid leave & festival bonuses.
PF, ESI, medical (in organized divisions like Kalyan Jewellers).
Key Brands and Business Units Kalyan Jewellers Founded in 1993 by T. S. Kalyanaraman Offers jewellery in gold, diamond, silver, platinum, gemstones. As of mid-2025, it has 300-plus showrooms across India and also in the Middle Eas... Read More