Customer Support
Respond to customer inquiries regarding products, services, and policies.
Resolve complaints promptly and effectively.
Communication
Communicate clearly and professionally via phone, email, chat, or social media.
Maintain a friendly and helpful demeanor at all times.
Record-Keeping
Document interactions and update customer information in CRM systems.
Track complaints and escalate unresolved issues to higher authorities.
Problem Solving
Analyze customer issues and provide appropriate solutions.
Collaborate with other departments (sales, logistics, technical teams) to resolve problems.
Feedback Collection
Gather customer feedback to help improve products and services.
Suggest process improvements based on customer insights.
Reporting
Prepare reports on customer interactions, complaints, and service metrics.
Fixed Salary: Monthly base pay based on experience and company.
Performance Incentives / Bonuses: Linked to targets like call resolution, customer satisfaction, or sales.
Overtime Pay: For extra working hours, especially in 24/7 operations.
Annual Appraisal / Increment: Based on performance reviews and tenure.
Medical / Health Insurance: Coverage for employee and sometimes dependents.
Life Insurance: Standard in many companies.
Accidental / Travel Insurance: For employees traveling for field support or client visits.
Travel / Conveyance Allowance: For commuting, especially in field or retail roles.
Mobile & Internet Reimbursement: For work-related communications.
Meal / Food Coupons: Provided in many corporate offices or shifts.
Paid Leave: Annual leave, casual leave, and sick leave.
Public Holidays: As per company policy.
Maternity / Paternity Leave: Provided according to labor laws.
Shift Flexibility: Especially in BPOs or 24/7 operations.
Key Brands and Business Units Kalyan Jewellers Founded in 1993 by T. S. Kalyanaraman Offers jewellery in gold, diamond, silver, platinum, gemstones. As of mid-2025, it has 300-plus showrooms across India and also in the Middle Eas... Read More