Follow-up on Overdue Accounts
Contact customers through phone calls, messages, and field visits to remind them of pending dues.
Maintain daily follow-up records in the system.
Field Collection Visits
Visit customers at their registered address or business location to collect payments.
Deliver collection notices if required.
Negotiation & Payment Settlement
Negotiate repayment terms, settlement plans, or partial payments as per company policy.
Educate customers about consequences of non-payment.
Documentation & Reporting
Maintain accurate payment records, receipts, and MIS reports.
Update collection status in CRM tools or mobile apps provided by the company.
Coordination with Branch & Legal Team
Coordinate with branch collection officers and legal department for escalated or critical cases.
Customer Relationship Management
Handle customers professionally and respectfully.
Ensure compliance with RBI and company ethical collection guidelines.
Fixed monthly salary based on experience and location.
Attractive performance-based incentives for meeting or exceeding collection targets.
(Incentives can add ₹5,000 – ₹25,000/month depending on performance.)
Fuel / Petrol reimbursement for field visits.
In some companies, a monthly travel allowance or per-kilometer rate is paid.
Reimbursement for mobile bills used for official collection calls.
Access to company SIM cards or mobile apps for tracking and customer management.
Health Insurance (Mediclaim) for employee and dependents.
Accidental Insurance (important for field executives).
Life Insurance coverage in some organizations.
Employee Provident Fund (EPF) contribution as per government rules.
Employee State Insurance (ESI) benefits for medical and hospitalization needs.
Monthly or quarterly “Best Performer” awards.
Recognition programs for top collectors.
Opportunities for promotion to Senior Collection Executive or Team Leader roles.
What is Bajaj Finance Bajaj Finance Ltd (BFL) is a non-banking financial company (NBFC) in India. It is part of the Bajaj Finserv group. It’s a deposit-taking NBFC (NBFC-D) and is classified as NBFC-Investment & Credit Company (NBFC-IC... Read More