Manage and nurture relationships with assigned clients or enterprise accounts.
Act as the primary point of contact for client communication and escalation.
Understand client business goals and help them achieve outcomes using company solutions.
Monitor customer health metrics, usage data, and satisfaction levels.
Conduct regular review meetings and business reviews with clients.
Collaborate with Sales, Product, and Support teams to ensure seamless client experience.
Identify opportunities for upselling / cross-selling.
Resolve client issues proactively and ensure renewal of contracts.
Health, dental, and vision insurance.
Paid vacation, sick leaves, and parental leaves.
Annual bonuses or performance incentives.
Stock options (in startups or SaaS companies).
Training and professional development opportunities.
Flexible or hybrid work environment.
Provident fund and gratuity (in Indian context).
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