Engage with existing and new customers to understand their financial needs.
Provide solutions by recommending relevant banking products and services.
Handle customer queries professionally and ensure high satisfaction with services.
Process customer transactions and service requests accurately and within turnaround time (TAT).
Serve as a teller when required to handle cash transactions.
Cross-sell and upsell retail banking and third-party products (e.g., loans, mutual funds, insurance, credit cards).
Generate new customer leads and referrals to expand the bank’s customer base.
Participate in marketing and outreach activities (including customer visits outside the branch).
Work toward achieving assigned business and sales targets consistently.
Adhere to bank policies and regulatory requirements such as KYC (Know Your Customer) and AML (Anti-Money Laundering).
Ensure that audit standards and documentation are maintained for quality and transparency.
Complete mandatory certifications and training as required.
Record daily customer interactions in the bank’s CRM system
A BRO receives a regular salary, which for many postings is in the range of roughly ₹18,000 – ₹28,000 per month for early career roles, plus performance-based incentives/bonuses depending on business targets achieved.
Most BRO job postings list health insurance coverage for employees as part of the benefit package.
As a bank employee, you’d also typically be covered under the company’s broader Group Mediclaim Policy and Group Term Life Insurance, helping secure medical and life risk protection for you and your immediate family.
You’re eligible for statutory retirement benefits like Provident Fund, where both you and the bank contribute a portion of your salary (typically 12% each under Indian rules).
Axis Bank highlights opportunities for learning, career development, and internal promotions — moving into roles like Senior Relationship Officer, Relationship Manager, or Branch Manager with experience and good performance.
The bank also provides structured training programs geared toward product knowledge, sales skills, and compliance.
Employees are eligible for paid leave including casual leave, earned leave, and other leave policies that support work–life balance.
Depending on your level and location, Axis Bank may offer:
Loan concessions (e.g., lower interest rates on home or vehicle loans for employees)
Mobile expense reimbursement
Meal cards
In higher grades: company car entitlement
Axis Bank Limited — Company Profile Network & Presence Total Employees: ~104,400 Branches in India: 5,876 ATMs & Cash Recyclers: 13,941 Overseas Offices: 8 Rural / Semi-Urban Branches: ~47% of total branches... Read More