Customer Engagement: Interact with existing and potential customers to understand their needs and provide appropriate financial solutions.
Cross-Selling Products: Promote and sell banking products such as savings accounts, deposits, loans, credit/debit cards, insurance, mutual funds, etc.
New Customer Acquisition: Generate referrals and leads to bring in new clients.
Service Delivery: Process customer requests and transactions accurately and within the required turnaround time (TAT).
Alternate Channels: Encourage customers to use digital banking channels like mobile banking or WhatsApp banking.
Customer Support: Address customer queries, resolve issues, and help reduce complaints.
Compliance & Audit: Ensure compliance with KYC (Know Your Customer), AML (Anti-Money Laundering) and other regulatory requirements, and support audit processes.
Reporting: Update customer interactions and activity details in the bank’s CRM daily
A BRO receives a regular salary, which for many postings is in the range of roughly ₹18,000 – ₹28,000 per month for early career roles, plus performance-based incentives/bonuses depending on business targets achieved.
Most BRO job postings list health insurance coverage for employees as part of the benefit package.
As a bank employee, you’d also typically be covered under the company’s broader Group Mediclaim Policy and Group Term Life Insurance, helping secure medical and life risk protection for you and your immediate family.
You’re eligible for statutory retirement benefits like Provident Fund, where both you and the bank contribute a portion of your salary (typically 12% each under Indian rules).
Axis Bank highlights opportunities for learning, career development, and internal promotions — moving into roles like Senior Relationship Officer, Relationship Manager, or Branch Manager with experience and good performance.
The bank also provides structured training programs geared toward product knowledge, sales skills, and compliance.
Employees are eligible for paid leave including casual leave, earned leave, and other leave policies that support work–life balance.
Depending on your level and location, Axis Bank may offer:
Loan concessions (e.g., lower interest rates on home or vehicle loans for employees)
Mobile expense reimbursement
Meal cards
In higher grades: company car entitlement
Axis Bank Limited — Company Profile Network & Presence Total Employees: ~104,400 Branches in India: 5,876 ATMs & Cash Recyclers: 13,941 Overseas Offices: 8 Rural / Semi-Urban Branches: ~47% of total branches... Read More