The Branch Operations Executive is responsible for ensuring smooth day-to-day operations of the bank branch. The role involves handling back-end processes, customer support, documentation, compliance, and assisting the Branch Manager in ensuring that the branch operates efficiently and adheres to regulatory and bank standards.
Manage routine operational activities in the branch, including cash handling, document verification, and account servicing.
Support the account opening process — verify KYC documents, ensure compliance with internal policies.
Handle customer service requests such as passbook updates, cheque book issuance, demand drafts, fixed deposits, etc.
Maintain and reconcile branch records, reports, registers, and files as per bank policy.
Ensure proper record-keeping of inward and outward documents.
Assist in vault operations and ATM cash loading/reconciliation (if applicable).
Coordinate with internal departments (like credit, compliance, audit, IT) for smooth functioning.
Monitor branch-level compliance and ensure adherence to RBI and internal guidelines.
Help in onboarding new customers through accurate documentation and orientation.
Respond to customer inquiries, complaints, or service requests, and escalate when necessary.
Support sales teams administratively by preparing required documentation and reports.
Ensure daily closure activities (like EOD reports, cash balancing, etc.) are completed on time.
Education: Minimum HSC (12th pass); preferred: Graduate (any stream).
Experience: 0–3 years in banking operations or financial services. Freshers may apply.
Computer Skills: Proficiency in MS Office (Excel, Word); experience in using core banking systems is a plus.
Soft Skills: Good communication, teamwork, accuracy, time management, and ability to follow processes.
Attention to detail and accuracy
Strong customer service orientation
Basic knowledge of banking products and procedures
Ability to work under pressure and meet deadlines
Ethical and process-compliant behavior
A Branch Operations Executive may progress to roles such as:
Senior Operations Executive
Branch Operations Manager
Assistant Branch Manager
Branch Manager
Progression depends on performance, experience, and internal assessments.
Health insurance (group mediclaim policy) for employee and dependents (spouse, children, sometimes parents).
Accidental insurance and life insurance cover.
COVID-related support benefits (if applicable).
Contribution to Employee Provident Fund (EPF) as per statutory norms.
Gratuity eligibility after completing 5 years with the bank.
Casual Leave (CL) – 7–8 days per year
Sick Leave (SL) – 6–8 days per year
Privilege Leave (PL) – 18–20 days per year (may be encashed or carried forward)
Maternity Leave: Up to 6 months (for eligible female employees)
Paternity Leave: 5–15 days (for male employees, varies)
Staff benefit schemes for:
Home Loans
Personal Loans
Two-Wheeler Loans
Education Loans
Interest rates are lower than public rates.
Regular performance appraisals (annually)
Internal job postings (IJP) for moving into:
Sales roles (if desired)
Branch Manager, Ops Head, or Credit roles
Training via Axis Bank’s Learning & Development portal.
Uniform working hours, especially for ops staff.
Supportive work environment in most branches.
Access to banking holidays, national holidays.
Some flexibility for women employees (in branches with high footfall, day shift preference, etc.).
Bank account with zero balance and premium benefits
Festival bonuses or gift vouchers (branch-specific)
Travel allowances or reimbursements (if job requires fieldwork – rare for Ops)
Axis Bank Limited — Company Profile Network & Presence Total Employees: ~104,400 Branches in India: 5,876 ATMs & Cash Recyclers: 13,941 Overseas Offices: 8 Rural / Semi-Urban Branches: ~47% of total branches... Read More