Business Development & Sales
Achieve revenue and sales targets of the branch.
Drive cross-selling of products/services.
Build strong local market presence.
Branch Operations
Manage daily operations, ensure smooth customer service.
Monitor cash flow, transactions, and compliance.
Oversee audits, risk management, and reporting.
Team Leadership
Recruit, train, and mentor branch staff.
Set performance goals and review regularly.
Motivate the team to meet sales and service KPIs.
Customer Relationship Management
Build and maintain relationships with key clients.
Resolve escalated customer issues.
Ensure high customer satisfaction scores.
Compliance & Administration
Ensure branch adheres to company policies, RBI/IRDA/SEBI norms (if financial sector).
Maintain regulatory and internal compliance records.
Prepare MIS reports for higher management.
Leadership & people management
Sales & business development skills
Financial acumen
Problem-solving & decision-making
Customer handling & communication
Ability to lead, motivate, and manage a team.
Conflict resolution and employee engagement.
Delegating tasks effectively.
Driving revenue and meeting branch targets.
Cross-selling products (loans, insurance, deposits, etc.).
Market analysis and customer acquisition.
Building strong customer relations.
Handling escalations and complaints effectively.
Ensuring high customer satisfaction.
Knowledge of banking/financial products.
Understanding P&L, budgeting, and cost control.
Data-driven decision making.
Managing daily branch operations smoothly.
Knowledge of RBI/IRDA/SEBI compliance (for financial institutions).
Risk management and audit readiness.
Clear verbal and written communication.
Negotiation and persuasion skills.
Presentation and reporting skills.
Handling unforeseen operational challenges.
Quick, confident, and responsible decisions.
Proficiency in banking software (Finacle, Core Banking Systems, CRM tools).
Digital literacy for online banking, UPI, and mobile platforms.
Familiarity with MS Excel, PowerPoint, and MIS reporting.
🏢 Origins and Evolution The group's roots trace back to 1857 in Pilani, Rajasthan, when Seth Shiv Narayan Birla established a cotton trading business. This venture laid the foundation for what would become the Aditya Birla Group . In 1969, Aditya V... Read More