Operational Management – Monitor and control operations across multiple branches/units in the cluster.
Team Supervision – Guide and support branch managers, supervisors, and frontline staff.
Process Compliance – Ensure adherence to company policies, SOPs, safety, and legal requirements.
Performance Monitoring – Track KPIs like sales, service levels, turnaround times, and cost efficiency.
Customer Experience – Resolve escalated customer issues and improve service quality.
Resource Planning – Manage workforce scheduling, logistics, and material allocation across the cluster.
Reporting & Analysis – Prepare operational reports and share performance updates with senior management.
Training & Development – Support employee training, skill development, and performance appraisals.
Cost Control – Optimize expenses while maintaining service standards.
Coordination – Act as the operational link between the cluster and the regional/national head office.
Competitive Monthly Salary (fixed pay + allowances).
Performance Incentives / Bonus – based on meeting cluster KPIs.
Provident Fund (PF) & Gratuity – as per statutory norms.
ESIC / Group Medical Insurance – for self and sometimes family.
Retirement Benefits – where applicable.
Health & Accident Insurance – hospitalization coverage.
Paid Sick Leave.
Annual Health Checkups (some companies).
Employee Assistance Program (EAP) for wellness in larger corporates.
Paid Leaves – casual, earned, festival, maternity/paternity.
Travel Allowances / Company Vehicle – if the role involves frequent travel between cluster locations.
Mobile / Internet Reimbursement – for official communication.
Meal Allowance / Canteen Facilities (in logistics/retail setups).
Leadership & Management Training – internal/external programs.
Skill Development Programs – ERP, MIS, Lean operations, Six Sigma.
Fast-track Promotion Opportunities – scope to grow into Cluster Manager, Area Manager, or Regional Operations Manager.
Incentives for Target Achievement (quarterly/annual).
Festival Bonus / Ex-gratia.
Employee Recognition Awards (Best Cluster Manager, Star Performer).
Job Stability – operations is a core business function.
DHL is a global logistics company, part of the Deutsche Post DHL Group. In India, DHL operates through several business units: DHL Express, DHL Global Forwarding, DHL Supply Chain / Contract Logistics, and through its majority ownership of Blue D... Read More