Assist in day-to-day operations and ensure smooth workflow
Monitor performance against KPIs, SLAs, and targets
Handle escalations and operational issues
Support planning and execution of projects or initiatives
Track progress, prepare reports, and follow up on action items
Help implement company policies and processes
Guide and support executives, associates, or team members
Assist in training, onboarding, and performance monitoring
Act as a point of contact between team and manager
Prepare daily / weekly / monthly reports
Analyze data to identify gaps and improvement areas
Share insights with management for decision-making
Coordinate with cross-functional teams, vendors, or clients
Ensure communication flows smoothly across teams
Competitive salary based on experience and role
Performance-based bonus / incentives
Annual salary revisions
Medical insurance for employee and dependents
Life & accident insurance
Mental wellness / employee assistance programs
Paid annual, casual, and sick leaves
Paid public holidays
Maternity & paternity leave (often gender-neutral)
Wellness or special leaves (company dependent)
Training & development programs
Leadership and skill-building workshops
Internal promotions and career mobility
Provident Fund (PF)
Gratuity
National Pension Scheme (NPS) (if applicable)
Tax-saving benefit options
Relocation assistance (role/location dependent)
Travel / conveyance allowances
Mobile / internet reimbursement
Employee referral bonuses
Exposure to leadership and decision-making
Team recognition programs
Inclusive and growth-oriented work environment