Manage daily delivery operations in the assigned area.
Ensure targets for on-time delivery, package safety, and customer satisfaction are met.
Monitor hub/center operations, route planning, and delivery scheduling.
Lead a team of Hub Supervisors, Hub Assistants, and Delivery Executives.
Assign tasks, monitor performance, and motivate teams.
Conduct training and mentoring to improve productivity.
Track KPIs: on-time delivery, undelivered packages, RTO rates, customer complaints.
Prepare daily, weekly, and monthly reports for senior management.
Identify bottlenecks and implement process improvements.
Coordinate with customer service, warehouse teams, and vendors.
Resolve escalations and operational issues promptly.
Work with regional management to plan peak season logistics.
Optimize routes, staffing, and operational workflows.
Implement SOPs to ensure efficiency and compliance.
Reduce operational costs while maintaining service quality
Flipkart was launched in 2007 as an online platform for selling books by Sachin Bansal and Binny Bansal. Ten years later, the e-commerce company had 54 million active users and 100,000 plus sellers and had sold 261 million units. Read More