Operational Management
Oversee daily last-mile operations in the assigned area.
Ensure timely and accurate delivery of orders.
Monitor hub/center operations, route planning, and delivery schedules.
Team Leadership
Lead and manage a team of Hub Supervisors, Hub Assistants, and Delivery Executives.
Allocate tasks and monitor performance.
Conduct training, mentoring, and performance reviews.
Performance & Reporting
Track KPIs like on-time delivery, undelivered packages, RTO, and customer complaints.
Prepare daily, weekly, and monthly operational reports.
Identify operational bottlenecks and implement improvements.
Stakeholder Coordination
Coordinate with customer service, warehouse, and vendor teams.
Resolve escalations, delivery issues, and complaints.
Collaborate with regional or city operations management for strategic planning.
Process Optimization
Streamline routes, manpower allocation, and operational workflows.
Implement SOPs and compliance measures for operational efficiency.
Reduce operational costs while maintaining service quality.
Competitive Salary: depending on city, experience, and responsibility.
Performance Incentives / Bonuses: Often tied to delivery targets, RTO reduction, or customer satisfaction.
Provident Fund (PF): Standard retirement benefit.
Gratuity: Applicable after 5 years of service (company-dependent).
Medical Insurance: Covers the employee and sometimes family members.
Accidental & Life Insurance: Standard in most mid-to-large e-commerce/logistics companies.
Wellness Programs: Some companies provide health check-ups, gym facilities, or wellness apps.
Paid Time Off: Casual leave, sick leave, and festival leave.
Maternity / Paternity Leave: As per company policies.
Compensatory Off: For extra hours worked during peak seasons.
Training Programs: Leadership, operations management, and soft skills training.
Mentorship & Growth Opportunities: Clear path from Area Manager → Senior Area Manager → City/Regional Head.
Flipkart was launched in 2007 as an online platform for selling books by Sachin Bansal and Binny Bansal. Ten years later, the e-commerce company had 54 million active users and 100,000 plus sellers and had sold 261 million units. Read More