Manage end-to-end last-mile delivery operations across assigned hubs/areas
Lead and mentor Hub Managers, Supervisors, and Delivery Teams
Ensure achievement of KPIs such as on-time delivery, first-attempt delivery, cost per delivery, and customer satisfaction
Plan and optimize routes, manpower, and vehicle utilization
Handle operational escalations, customer issues, and exceptions
Monitor daily, weekly, and monthly performance reports
Drive process improvements and cost optimization initiatives
Ensure adherence to SOPs, safety, compliance, and quality standards
Coordinate with central planning, warehouse, and customer service teams
Support peak planning (festive sales, high-volume days)
Competitive salary with performance-based incentives/bonuses
Medical insurance for employee and dependents
Accident & life insurance coverage
Provident Fund (PF)
Gratuity (as per company policy)
Paid leaves (annual, sick, festival holidays)
Leadership & management training programs
Career growth opportunities (Senior Area Manager → Regional Manager)
Employee recognition & performance rewards
Travel/transport allowance (role-dependent)
Flipkart was launched in 2007 as an online platform for selling books by Sachin Bansal and Binny Bansal. Ten years later, the e-commerce company had 54 million active users and 100,000 plus sellers and had sold 261 million units. Read More