Swiggy is hiring an Area Manager in Lucknow to lead and manage delivery operations, focusing on fleet performance, service quality, and customer satisfaction. The role involves overseeing fleet managers, ensuring operational efficiency, resolving field issues, improving delivery metrics, and enhancing employee engagement.
Key Responsibilities:
Lead and manage a team of Fleet Managers to optimize delivery operations.
Ensure excellent customer experience through timely deliveries and service quality.
Implement and scale strategic operational initiatives.
Analyze cost, schedule, and quality performance metrics.
Drive employee retention, training, and staffing plans.
Resolve field-level disputes and ensure compliance with delivery protocols.
Monitor and improve delivery executive satisfaction and reduce cancellations.
Liaise between strategy and implementation teams to achieve operational goals.
Benefits
Hybrid work model: 2–3 days in office, rest remote.
Opportunity to lead large on-ground teams and logistics operations.
Be part of a fast-scaling tech-driven organization.
Equal opportunity employer with inclusive practices.
📌 Company Profile — Swiggy Limited
Company NameSwiggy Limited (legal name: Bundl Technologies Private Limited) Company SummaryFounded in 2014, Swiggy is India’s leading on-demand delivery platform. It began as a food delivery service and expa... Read More