Serve as the primary point of contact for internal Amazon teams regarding IT service delivery.
Understand business requirements and ensure IT services meet internal expectations and SLAs.
Build and maintain strong relationships with stakeholders and IT teams.
Oversee incident management, service requests, and IT projects for internal teams.
Collaborate with ITS teams (Infrastructure, Network, Applications) to ensure timely and accurate service delivery.
Monitor service levels and escalate issues as needed.
Support implementation of IT projects for internal business units.
Track timelines, milestones, and resources to ensure on-time delivery.
Communicate project status, risks, and mitigation plans to stakeholders.
Maintain dashboards and reports on IT service performance, utilization, and trends.
Identify recurring issues and recommend process improvements.
Provide actionable insights to enhance IT efficiency and internal user satisfaction.
Identify gaps in service delivery and propose automation or process enhancements.
Collaborate across teams to streamline IT operations.
Ensure adherence to internal IT policies, compliance, and security standards.
Competitive fixed salary based on experience and level.
Performance-based bonuses tied to individual and team goals.
Stock options / ESOPs for eligible employees.
Comprehensive medical insurance covering employee and dependents (spouse and children).
Life insurance and personal accident coverage.
Access to wellness programs, including mental health support and counseling.
Paid leaves: annual, casual, and sick leave.
Maternity and paternity leave as per Amazon HR policy.
Flexible or hybrid work arrangements depending on team requirements.
Structured training programs for IT account management, project management, and leadership skills.
Opportunities for internal mobility across Amazon teams and departments.
Access to mentorship programs and professional development initiatives.
Modern office facilities in Bengaluru with ergonomic workstations.
Transport allowances or pick-up/drop facilities (depending on location and shifts).
Employee discounts on Amazon.in and partner services.
Provident Fund (PF) and Gratuity benefits as per statutory regulations.
Participation in internal events, team-building activities, and recognition programs such as “Star Performer.”
Amazon started as an online bookstore and grew into the world’s largest e-commerce platform. Today, it operates across multiple sectors: E-commerce: Online marketplace selling everything from books to electronics, clothing, groceries, etc.... Read More