Act as the primary point of contact for internal business units regarding IT service delivery.
Understand business requirements and ensure IT services meet expectations.
Build and maintain strong relationships with internal stakeholders and IT support teams.
Oversee incidents, service requests, and IT projects for internal teams.
Collaborate with ITS teams (Infrastructure, Network, Applications) to ensure timely and accurate service delivery.
Ensure compliance with Service Level Agreements (SLAs).
Support implementation of internal IT projects.
Track timelines, milestones, and resources for on-time delivery.
Communicate project status, risks, and mitigation plans to stakeholders.
Maintain dashboards and reports on service performance, trends, and utilization.
Identify recurring issues and recommend process improvements.
Provide actionable insights to enhance IT efficiency and internal user satisfaction.
Identify gaps in service delivery and suggest automation or process enhancements.
Collaborate across teams to streamline IT operations.
Ensure adherence to internal IT policies, compliance, and security standards.
Competitive fixed salary based on experience and level.
Performance-based bonuses linked to individual and team goals.
Stock options / ESOPs for eligible employees (depending on role level).
Comprehensive medical insurance covering employee and dependents (spouse and children).
Life insurance and personal accident coverage.
Access to wellness programs, including mental health support and counseling.
Paid leaves: annual, casual, and sick leave.
Maternity and paternity leave as per Amazon HR policy.
Flexible or hybrid work arrangements depending on team and business requirements.
Training programs for IT account management, project management, and leadership skills.
Opportunities for internal mobility across Amazon teams and departments.
Access to mentorship programs and professional development initiatives.
Modern office facilities in Bengaluru with ergonomic workstations.
Transport allowances or pick-up/drop facilities (depending on location and shifts).
Employee discounts on Amazon.in and partner services.
Provident Fund (PF) and Gratuity benefits as per statutory regulations.
Participation in internal events, team-building activities, and recognition programs such as “Star Performer.”
Amazon started as an online bookstore and grew into the world’s largest e-commerce platform. Today, it operates across multiple sectors: E-commerce: Online marketplace selling everything from books to electronics, clothing, groceries, etc.... Read More