Act as the primary point of contact for internal Amazon teams regarding IT service delivery.
Understand business requirements and ensure IT services meet internal stakeholder expectations.
Build and maintain strong relationships with business teams and IT support groups.
Oversee incident resolution, service requests, and IT projects for internal teams.
Collaborate with ITS teams (Infrastructure, Network, Applications) to ensure timely and accurate service delivery.
Monitor service levels and ensure SLA compliance.
Support internal IT project implementation for business teams.
Track timelines, milestones, and resources to ensure projects are completed on time.
Communicate project status, risks, and resolutions to stakeholders.
Maintain dashboards and reports for IT service performance, utilization, and trends.
Identify recurring issues and recommend process improvements.
Provide actionable insights to enhance IT efficiency and user satisfaction.
Identify gaps in service delivery and suggest automation or process enhancements.
Collaborate with cross-functional teams to streamline IT operations.
Ensure compliance with internal IT policies and security standards.
Competitive fixed salary based on experience and role level.
Performance-based bonuses tied to individual and team objectives.
Stock options / ESOPs for eligible employees.
Comprehensive medical insurance for employee and dependents (spouse and children).
Life insurance and personal accident coverage.
Access to wellness programs including mental health support.
Paid leaves including annual, sick, and casual leave.
Maternity and paternity leave as per company policy.
Flexible work arrangements or hybrid work model depending on team requirements.
Structured training programs for IT account management, project management, and leadership skills.
Opportunities for internal mobility across Amazon teams.
Access to mentorship programs and professional development initiatives.
Modern offices in Bengaluru with ergonomic workstations.
Transport allowances or pick-up/drop facilities (depending on location and shifts).
Employee discounts on Amazon.in and partner services.
Provident Fund (PF) and Gratuity benefits as per statutory regulations.
Participation in internal events, team-building activities, and recognition programs such as “Star Performer.”
Amazon started as an online bookstore and grew into the world’s largest e-commerce platform. Today, it operates across multiple sectors: E-commerce: Online marketplace selling everything from books to electronics, clothing, groceries, etc.... Read More