Serve as the primary point of contact for internal Amazon teams regarding IT services.
Understand the business needs of internal stakeholders and ensure IT services align with these requirements.
Build and maintain strong working relationships with business and IT teams.
Oversee incident management, service requests, and IT projects to ensure timely resolution.
Collaborate with ITS teams (Infrastructure, Applications, Network) to deliver high-quality services.
Monitor service levels and ensure SLA compliance for internal IT support.
Support IT project implementation for internal stakeholders.
Track timelines, resources, and milestones to ensure on-time delivery.
Communicate project status and risks to relevant stakeholders.
Maintain dashboards for IT service performance, trends, and utilization.
Analyze recurring issues to recommend process improvements.
Provide actionable insights for enhancing IT efficiency and user satisfaction.
Identify gaps in IT service delivery and propose automation or process enhancements.
Collaborate across teams to streamline IT operations and improve compliance.
Competitive fixed salary based on experience and location.
Performance-based bonuses tied to individual and team goals.
Stock options / ESOPs for eligible employees depending on level.
Comprehensive medical insurance covering employee and dependents.
Life insurance and personal accident coverage.
Access to wellness programs including mental health support.
Paid leaves including annual, sick, and casual leave.
Maternity and paternity leave as per Amazon India HR policy.
Flexible work arrangements or hybrid options depending on team needs.
Structured training programs in IT account management, project management, and leadership skills.
Internal mobility opportunities across Amazon for career growth.
Access to mentorship and professional development programs.
Modern offices in Bengaluru with ergonomic workstations.
Transport allowances or pick-up/drop facilities in some locations.
Employee discounts on Amazon.in and partner services.
Provident Fund (PF) and Gratuity as per statutory regulations.
Participation in internal events, team-building activities, and recognition programs like “Star Performer.”
Amazon started as an online bookstore and grew into the world’s largest e-commerce platform. Today, it operates across multiple sectors: E-commerce: Online marketplace selling everything from books to electronics, clothing, groceries, etc.... Read More