Serve as the primary point of contact for internal Amazon teams regarding IT service delivery.
Understand the business needs of internal teams and align IT services accordingly.
Build and maintain strong relationships with stakeholders across the organization.
Oversee IT support requests, incidents, and service tickets to ensure timely resolution.
Collaborate with ITS teams (Network, Infrastructure, Applications) to deliver projects and services.
Monitor service levels and ensure SLA compliance for internal IT services.
Support implementation of IT projects for internal teams.
Track project timelines, milestones, and resource allocation.
Ensure quality delivery and communicate status updates to stakeholders.
Maintain dashboards and reports for IT service performance, utilization, and trends.
Analyze recurring issues and recommend process improvements.
Provide actionable insights to improve IT efficiency and customer satisfaction.
Identify gaps in service delivery and propose automation or process enhancement.
Collaborate with cross-functional teams to streamline IT operations.
Ensure adherence to IT policies, security, and compliance standards.
Competitive fixed salary based on experience and market standards.
Performance-based bonuses tied to individual and team goals.
Stock options / ESOPs for eligible employees (depending on level).
Comprehensive medical insurance for employee and dependents.
Life insurance and personal accident coverage.
Access to wellness programs and mental health support.
Paid leaves including annual, casual, and sick leave.
Maternity and paternity leave as per Amazon India HR policy.
Flexible work arrangements or hybrid models depending on team requirements.
Training programs for IT account management, project management, and leadership.
Internal mobility opportunities within Amazon for growth.
Mentorship and professional development programs.
Office facilities in Bengaluru with modern amenities.
Transport allowances or pick-up/drop facilities in some locations.
Ergonomic workstations and collaborative work environment.
Employee discounts on Amazon.in and partner services.
Provident Fund (PF) and Gratuity benefits as per statutory regulations.
Recognition programs such as “Star Performer” awards.
Participation in internal events and team-building activities.
Amazon started as an online bookstore and grew into the world’s largest e-commerce platform. Today, it operates across multiple sectors: E-commerce: Online marketplace selling everything from books to electronics, clothing, groceries, etc.... Read More