Conduct live video calls with new sellers to verify their identity, business details, and authenticity of documents.
Review and validate seller-submitted documents such as PAN, GST, address proofs, and business licenses.
Follow internal guidelines and Standard Operating Procedures (SOPs) to ensure proper compliance.
Identify potential fraudulent or duplicate accounts and take corrective actions.
Report and escalate suspicious activities to the Risk or Compliance teams.
Maintain a strong focus on accuracy and detail to minimize onboarding errors.
Guide sellers through the onboarding process and answer their questions professionally.
Ensure a smooth seller experience while adhering to Amazon’s compliance standards.
Handle multilingual interactions (if applicable) for global marketplaces (e.g., Chinese, Arabic, Italian).
Meet daily and weekly targets related to productivity, quality, and turnaround time.
Maintain accurate records of verification outcomes and case updates in internal systems.
Support audits, data quality checks, and continuous process improvements.
Work closely with internal teams such as Risk Management, Compliance, and Seller Support.
Provide feedback to improve verification tools, SOPs, and customer interaction standards.
Attractive monthly salary package (based on experience and city).
Performance-based incentives for meeting accuracy and productivity targets.
Shift allowances for night or weekend shifts.
Medical insurance for employee and dependents (spouse, children).
Life insurance and accidental coverage.
Free or subsidized annual health check-ups.
Paid annual, sick, and casual leave.
Maternity and paternity leave benefits.
Hybrid or flexible working options for select processes.
Two consecutive days off every week (rotational).
Comprehensive training programs on risk management and seller onboarding.
Amazon Career Choice Program – up to 95% fee support for further education.
Clear growth path: Associate → Risk Analyst → Process Expert → Team Lead.
Access to internal certification and skill development platforms.
Employee Assistance Program (EAP) for counseling and mental wellness.
Onsite cafeterias, recreation areas, and wellness initiatives.
Recognition programs like “Star Performer” and “Amazon Extra Mile” awards.
Home pickup and drop available for night and rotational shifts.
Travel allowance or cab facility depending on location and shift timing.
Employee discounts on Amazon.in purchases.
Provident Fund (PF) and Gratuity as per company policy.
Regular employee engagement programs and team activities.
Amazon started as an online bookstore and grew into the world’s largest e-commerce platform. Today, it operates across multiple sectors: E-commerce: Online marketplace selling everything from books to electronics, clothing, groceries, etc.... Read More