Serve as the primary point of contact for assigned IT client accounts.
Understand client requirements and translate them to internal teams for service delivery.
Maintain strong client relationships to drive satisfaction and retention.
Monitor account performance and ensure adherence to Service Level Agreements (SLAs).
Identify opportunities for upselling and cross-selling IT products and services.
Collaborate with internal teams (technical, operations, and support) to ensure smooth execution of projects.
Prepare account plans, reports, dashboards, and presentations for clients and management.
Proactively resolve client issues and escalate complex problems when needed.
Competitive salary with performance-based incentives.
Health insurance, paid leaves, and wellness programs.
Career development opportunities in sales, client success, or operations.
Exposure to global clients and IT projects.
Skill development and training in IT solutions and account management.
Amazon started as an online bookstore and grew into the world’s largest e-commerce platform. Today, it operates across multiple sectors: E-commerce: Online marketplace selling everything from books to electronics, clothing, groceries, etc.... Read More