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Account Management Executive

Date Posted: Sep 30, 2025
Monthly: ₹ 25000 - ₹ 45000
Job is expired

Job Detail

  • location_on
    Location Delhi, Delhi, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift: Rotating
  • analytics
    Career Level: Experienced Professional
  • group
    Positions: 30
  • calendar_view_day
    Experience: 1 Year
  • male
    Gender: No Preference
  • school
    Degree: Bachelors
  • calendar_month
    Apply Before: Oct 30, 2025

Job Description

From a typical job listing (Amazon, DSP Team), the specific duties include:

  • Support Business Coach (BC) in tracking Delivery On Time (DOT) metric and identify defaulting DSP partners. amazon.jobs

  • Track metrics like MOT (maybe “Measure of Time”) and block-level partner profitability, route count goals like P50/P90, and flag actionable areas to BC. amazon.jobs

  • Minimize NL (non-last mile / non-life?) losses by coordinating with station teams and BC on things like aging, SLP (Service Level Promise), GST, COD etc. Apna+1

  • Track DSP support hub actionable points; follow up on partner improvement after performance improvement plans (MEP), escalate issues if not resolved. Apna+1

  • Prepare / share daily performance reports for DSPs; monitor network health scores, identify consistently underperforming partners. Apna+1

  • Support partner onboarding (documentation, licenses, compliance) for new DSPs. Apna+1

  • Resolve invoicing disputes; track policy renewals; ensure partners meet compliance checks. Apna+1

  • Work with teams to address COD, GST, or any chargeback / financial issues related to partner operations. Apna+1


🎯 Skills & Qualifications

Typical requirements for this role include:

  • Bachelor’s degree (any discipline, but operations, business, or logistics fields preferred). Apna+1

  • Good written & spoken English. Clear communication across multiple stakeholders (DSPs, station teams, business coaches). Apna+1

  • Good knowledge of Microsoft Office / spreadsheets (Excel especially), ability to work with data & reports. Apna+1

  • Some experience in operations / partner management / logistics or related roles is often preferred. Apna+1

  • Ability to track multiple metrics, follow up persistently, escalate when necessary. Also attention to detail.


📊 Salary & Compensation

From salary data for “Account Management Executive” at Amazon in India:

  • For 1 to 5 years of experience, the annual salary is approx ₹ 4.1 Lakh to ₹ 8.0 Lakh per year. AmbitionBox

  • Which means monthly gross salary could be in the range of ₹ ~34,000 to ₹ ~66,000 (depending on deductions etc.) for that experience band.

  • Salaries may vary by city, experience, shift allowances, incentives, performance bonuses etc.


👍 Pros & Challenges

Pros:

  • Exposure to logistics / operations / partner ecosystem.

  • Opportunity to work cross-functionally (stations, business coaching, finance, compliance).

  • Good growth potential; if you do well, you may move to senior partner roles, operations leadership etc.

  • Chance to use both analytical & people skills.

Challenges:

  • You’ll often deal with issues & escalations that are partly outside your control (partner behavior, external delays etc.).

  • Need to track many metrics simultaneously, follow up across teams. Can be pressure from targets (delivery performance, profitability etc.).

  • Sometimes need to respond quickly; may involve extended hours or work outside regular hours depending on situations.


If you want, I can build a sample job description for this role (one you could use to apply) or show you what people in Lucknow are getting for this role. Do you prefer that?

 
You said:
benefits
 
ChatGPT said:

Here are some of the benefits that Amazon offers for roles like Account Management Executive in India, based on public info. These are typical / expected — actual benefits may vary by level, location, and employment status (full-time vs contract).


✅ Common Benefits for Account Management Executive at Amazon India

  1. Health & Insurance

  2. Parental / Family Leave

    • Maternity leave benefits for birth mothers / adoptive mothers. IN About Amazon+1

    • Paternity leave for eligible fathers. IN About Amazon+1

    • “Leave Share” programs (spouse/partner leave) and flexible ramp-back (reduced hours when returning to work) for new parents. IN About Amazon+1

  3. Paid Time Off & Leave Types

  4. Well-being & Mental Health

  5. Financial / Retirement Plans

  6. Perks & Discounts

  7. Flexible Work & Other Support

  8. Internet Reimbursement / Work From Home Support

    • For some levels (L4 and above), reimbursement for home internet costs. Scribd


If you want, I can try to fetch the specific benefit sheet Amazon offers for Account Management Executives in Lucknow, so you know what’s likely for your city.

 
You said:
jpob descriiption
 
ChatGPT said:

Here’s a detailed Job Description (JD) for the Account Management Executive (AME) role at Amazon India, especially in the DSP (Delivery Service Partner) / Channel Support teams:


📌 Job Title

Account Management Executive (AME)


🎯 Role Purpose

The Account Management Executive supports Amazon’s Delivery Service Partners (DSPs) and channel operations by tracking partner performance, resolving issues, and ensuring compliance with Amazon standards. The role acts as a bridge between DSPs, Business Coaches (BCs), Operations teams, and Finance/Compliance teams to maintain a healthy, efficient, and profitable delivery network.


⚙️ Key Responsibilities

  • Performance Tracking:

    • Monitor key DSP metrics like Delivery On Time (DOT), route utilization (P50/P90), and partner profitability.

    • Identify underperforming partners and highlight areas of improvement to Business Coaches.

  • Compliance & Risk Management:

    • Ensure DSPs comply with Amazon’s operational, safety, and legal policies.

    • Track license renewals, insurance, and regulatory requirements.

  • Issue Resolution:

    • Work with station managers, BCs, and DSPs to resolve issues related to aging shipments, COD (Cash on Delivery) disputes, GST, or service level breaches.

    • Escalate unresolved partner issues to the Business Coach or senior teams.

  • Reporting & Analysis:

    • Prepare and share daily/weekly/monthly performance dashboards and network health reports.

    • Track support hub action points and follow up with partners on improvement plans.

  • Partner Onboarding & Support:

    • Assist with documentation and onboarding of new DSPs.

    • Provide operational guidance and ensure smooth integration into the network.

  • Financial & Invoicing Support:

    • Support DSPs in resolving invoicing disputes, reimbursements, chargebacks, and other financial queries.

  • Cross-Team Coordination:

    • Work closely with Operations, Finance, Compliance, and Support Hub teams to drive DSP performance and business growth.


🛠️ Skills & Qualifications

  • Education: Graduate in any discipline (Business, Operations, or Logistics preferred).

  • Experience: 0–3 years in account management, operations, or partner/vendor management (freshers may also be considered).

  • Technical: Proficiency in MS Excel, data analysis, and reporting.

  • Communication: Strong verbal & written English skills; ability to engage with partners professionally.

  • Behavioral: Detail-oriented, analytical mindset, problem-solving skills, and ability to handle escalations calmly.


📊 Performance Metrics (KRA/KPIs)

  • DSP Delivery On Time (DOT) %.

  • Route utilization efficiency (P50/P90 goals).

  • Partner profitability metrics.

  • Number of partner escalations resolved.

  • Timeliness of compliance documentation renewals.

  • Accuracy and punctuality in reporting.


👉 This is a mid-entry role that provides exposure to Amazon’s logistics and partner ecosystem. High performers often grow into Business Coach, Area Manager, or Operations Manager roles.


Do you want me to also prepare a sample CV/job-ready description tailored to this role (so you can directly use it for applications)?

 
 

Benefits

  • Health & Insurance

    • Medical coverage for employees + eligible dependents. 

    • Life insurance, possibly accident cover.

    • Annual health check-ups, teleconsultation options.

  • Parental / Family Leave

    • Maternity leave benefits for birth mothers / adoptive mothers.

    • Paternity leave for eligible fathers. 

    • “Leave Share” programs (spouse/partner leave) and flexible ramp-back (reduced hours when returning to work) for new parents.

  • Paid Time Off & Leave Types

    • Sick leave, casual leave, personal time. 

    • Bereavement leave.

    • National/annual holidays. 

  • Well-being & Mental Health

    • Employee Assistance Program (EAP) for confidential counseling, life coaching etc. 

    • Initiatives for wellness: platforms / resources for mental health, fitness / wellness, preventative care. 

  • Financial / Retirement Plans

    • Provident Fund (PF) contributions.

    • Other financial wellness programs.

  • Perks & Discounts

    • Employee discount on Amazon merchandise. 

    • Meal benefits (e.g. meal cards) in certain offices. 

  • Flexible Work & Other Support

    • Work-life balance initiatives / flexible work hours / possible remote or hybrid arrangements (depending on team).Internal training, skills development programs.

  • Internet Reimbursement / Work From Home Support

    • For some levels (L4 and above), reimbursement for home internet costs.

Company Overview

Hyderabad, Telangana, India

Amazon started as an online bookstore and grew into the world’s largest e-commerce platform. Today, it operates across multiple sectors: E-commerce: Online marketplace selling everything from books to electronics, clothing, groceries, etc.... Read More

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