From a typical job listing (Amazon, DSP Team), the specific duties include:
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Support Business Coach (BC) in tracking Delivery On Time (DOT) metric and identify defaulting DSP partners. amazon.jobs
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Track metrics like MOT (maybe “Measure of Time”) and block-level partner profitability, route count goals like P50/P90, and flag actionable areas to BC. amazon.jobs
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Minimize NL (non-last mile / non-life?) losses by coordinating with station teams and BC on things like aging, SLP (Service Level Promise), GST, COD etc. Apna+1
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Track DSP support hub actionable points; follow up on partner improvement after performance improvement plans (MEP), escalate issues if not resolved. Apna+1
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Prepare / share daily performance reports for DSPs; monitor network health scores, identify consistently underperforming partners. Apna+1
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Support partner onboarding (documentation, licenses, compliance) for new DSPs. Apna+1
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Resolve invoicing disputes; track policy renewals; ensure partners meet compliance checks. Apna+1
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Work with teams to address COD, GST, or any chargeback / financial issues related to partner operations. Apna+1
🎯 Skills & Qualifications
Typical requirements for this role include:
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Bachelor’s degree (any discipline, but operations, business, or logistics fields preferred). Apna+1
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Good written & spoken English. Clear communication across multiple stakeholders (DSPs, station teams, business coaches). Apna+1
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Good knowledge of Microsoft Office / spreadsheets (Excel especially), ability to work with data & reports. Apna+1
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Some experience in operations / partner management / logistics or related roles is often preferred. Apna+1
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Ability to track multiple metrics, follow up persistently, escalate when necessary. Also attention to detail.
📊 Salary & Compensation
From salary data for “Account Management Executive” at Amazon in India:
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For 1 to 5 years of experience, the annual salary is approx ₹ 4.1 Lakh to ₹ 8.0 Lakh per year. AmbitionBox
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Which means monthly gross salary could be in the range of ₹ ~34,000 to ₹ ~66,000 (depending on deductions etc.) for that experience band.
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Salaries may vary by city, experience, shift allowances, incentives, performance bonuses etc.
👍 Pros & Challenges
Pros:
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Exposure to logistics / operations / partner ecosystem.
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Opportunity to work cross-functionally (stations, business coaching, finance, compliance).
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Good growth potential; if you do well, you may move to senior partner roles, operations leadership etc.
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Chance to use both analytical & people skills.
Challenges:
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You’ll often deal with issues & escalations that are partly outside your control (partner behavior, external delays etc.).
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Need to track many metrics simultaneously, follow up across teams. Can be pressure from targets (delivery performance, profitability etc.).
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Sometimes need to respond quickly; may involve extended hours or work outside regular hours depending on situations.
If you want, I can build a sample job description for this role (one you could use to apply) or show you what people in Lucknow are getting for this role. Do you prefer that?

